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PABX is customized premises equipment (CPE) designed to facilitate the day-to-day telecommunications requirements of residences, businesses, and hospitality and call centers. It is equipped with powerful basic switching features, which offer you call conferencing, forwarding, authorization and scheduled restriction options. It can also be configured to provide you with applications such as conventional and IP networking, contact centers, unified messaging, mobility solutions and IP telephony. The PABX service comes with 24-hour after sales support and a number of features that aid business efficiency. It will also help you reduce your communication infrastructure cost and gives you the opportunity to integrate with third party applications.

Product Range

Batelco categorizes its PBXs into:

• Traditional PBX Telephone Systems.
• IP Telephone Systems

Traditional PBX Telephone systems

Traditional PBXs are also up-to-date telephone systems (switch) which can improve your office communications for both voice and data. They are able to give you more efficient call handling, both inbound and outbound. The benefits are better customer service, cost-savings and efficient communications across your business - especially if you connect up your office with a Local Area Network (LAN).

We refer to them as traditional because they are mainly configured with Analogue and Digital Extensions. Some traditional PBXs can also be enabled for IP.

Traditional PABX:

NORTEL Meridian1

• Option-11C MINI up to 100 Ports
• Option11C up to 700 Ports
• Option-61C up to 2,000 Ports .
• Option-81C up to 20,000 Ports.

AVAYA Definity

• MD110 up to 26,000 Ports

ERICSSON Consono MD110

• MD110 up to 26,000 Ports

NORTEL Norstar

• Norstar 308 maximum 3 Lines and 8 Extensions
• Norstar CICS maximum 8 Lines and 24 Extensions.
• Norstar MICS maximum 20 Lines and 64 Extensions

IP PBX:

This new IP technology enables voice, video and data applications to be delivered over a single network. More and more customers are moving to convergent telephone systems, which combine voice and data. If you have a Wide Area Network (WAN) connecting more than one site, you can also save money by using VoIP for calls between them. IP also offers significant cost-savings in installation and maintenance .

AVAYA

• Communication Manager S8700 up to 3,600 ports
• Communication Manager S8500 up to 2,800 ports
• Communication Manager S8700 up to 700 ports
• Avaya IP Office 406 up to 190 ports

NORTEL

• Succession 1000E up to 65,000
• Succession 1000M up to 20,000
• Succession 1000S up to 1,700
• BCM 400 up to 250 ports.
• BCM 200 up to 100 ports.

Options & Services

PBX on Sale: Customer pays once off for equipment purchases and installation charges. There is an option to sign a maintenance contract after warranty validity expiry. All PABX on Sale Equipments are provided with ONE year warranty from Date in Service
PBX on Rental: Customer pays once off installation charge and agrees to pay a monthly amount being rent of equipment. The monthly rental is inclusive of maintenance charges.
PBX on Maintenance Contracts: Customer has an option to sign a Maintenance Contract in which a monthly amount is paid to cover all malfunctions and faults, free of cost. For more details on this option, please contact your designated account manager.
PBX with Fixed Rate Administration Support: For a specified monthly installment, Batelco will offer its customer with free installation upon any request related to its PBX.

Other complimentary services offered, in addition to the PBX, include:
- Internal Wiring.
- Call Center.
- Softex and Reporting for Billing
- Voice Mail & Unified Messaging
- Hospitality & Hotel-Motel Features

Benefits &Features

• A simple switch solution reduces the number of telephone lines you require
• Calls are quickly routed to someone who can handle them
• Improve your customer service.
• Your home workers can access the same functionality as your office-based workers.
• You can share resources across your business more efficiently- especially if you use LAN.
• DECT cordless handsets offer even greater flexibility (DECT, rarely written in full, stands for Digital Enhanced Cordless Telecommunications)
• Advances functions like voicemail and unified messaging can handle email, fax and voice in one place.
• If your telephone system is equipped with Call Center, more functions will be available to allow professional inbound and outbound call handling. This channel to support marketing, after-sales-service and CRM. It can help you build more effective relationships with your customers. It offers easy to use reporting and admin functions that let you analyze call patterns and manage call handling better .

More Information

For more information on Batelco PBX service, please contact your designated Account Manager or our Service Management Unit number on 17881144 or 17881122.
Alternatively, you may choose to fax us your request at 17536999 – 17531132 or you may like to email us at Biz@btc.com.bh
Batelco is continuously developing its products and services for its customers. This document is for guidance only and does not form part of any contract. It is subject to change without notice.

How to Apply

To apply for Batelco PBX service, please contact your designated Account Manager or email us at Biz@btc.com.bh
Our Account Managers will help you choose the PBX system that best fits your business needs. They would decide with you on the features you require like Unified Messaging, IP telephony convergence to contact centre functionality and remote access or home-working features.

Charges

The price of the PBX solutions varies from one customer to the other according to the type of PBX, number of users, and features needed.
Batelco will give you the price that meets your specific solution.

Why Batelco

Batelco PABX services can easily be differentiated from those of local rivals because it supplements its services with distinctive privileges such as:

- Turnkey installation
- ISO9002 approved installation and maintenance procedures
- Spare parts full availability
- Preventive Maintenance
- Monthly updates of system back ups
- End users training
- Over 70 world class competent engineers
- Centralized remote access for repair and system updates
- Flexible payment schemes
- Sound PABX Brands
- Scalable and evergreen products
- Competitive after sales support charges

International Direct Dailing

Caller Indetification