Batelco

Billing:

Charges
Batelco issues Monthly Service Charge accounts for all available services. Monthly Service Charges are sent out to the customer at the last notified postal address.

Liability for Charges
Our normal billing process is to issue accounts to the service owner. As a service owner you are liable for all consumption and service charges. Any arrangements between the owner and third party are a private matter between these parties. If the service is sold, any outstanding debts should be paid.

Issuing bills
Bills will be issued to the service owner at the address nominated. If you have not notified us of a postal address, the account will be sent to your Legal address.

Change of Billing Address
You can change your billing address free of charge. You may advise us of your address by calling our Customer Call Centre on 196 or E.mail telpro@btc.com.bh or via fax number 17 915464 by filling the "Address Change Advice" form which is available at all our Customer Service Centres. In all cases, a copy of your CPR or CR is required.

Paying your account:

How to pay your Bill

Through Batelco e-Services :strong> Batelco’s e-Services is a quick, easy way to pay your bills online using your credit cards. Just log on to www.e-services.com.bh and follow the simple instructions. This site also allows you to view your bills, order new services and manage your inet account, and it will keep you up to date with Batelco’s latest services and products. Currently Batelco eshop accepts AMEX, Visa and Master credit cards only. To pay online by Credit Card click here. You need to be logged in to Batelco e-Services to use this facility.

By Post : Cheque only addressed to Batelco,(UR22) P.O. Box 14, Bahrain.  All cheques should be crossed and payable to Batelco. Please write your telephone number and invoice number on the back of the cheque.

By phone : You can pay your bills over the phone using your credit cards by calling Batelco’s Customer Care Service line. Just follow the simple procedure:

• Dial 196
• Select language
• Enter "1" for Payment
• Enter "2" to pay
• Enter your telephone number
• Enter the Amount you want to pay in BD followed by "#" then enter the fils
• Enter your credit card number followed by "#" key
• Enter the 4- digit expiry date
• Enter CVV Number

Through the Banks :Either cash, cheque or through the ATM machines at any branch of the following banks : Al-Ahli Commercial Bank - Arab Bank* - Bahrain Islamic Bank - Bank of Bahrain & Kuwait - HSBC - National Bank of Bahrain - Standard Chartered Bank - The Bahraini Saudi Bank* - Citibank, Shamil Bank .

Al Shamil Bank customers and Bank of Bahrain and Kuwait customers can pay, check their phone bills, and update their information at the bank

*Payment through ATM is not available

Note : Arrangements have to be made with your bank to effect payment through the ATM Network - application forms are available from your bank.

In Person:

Through our  Customer Service centres and retail shops located at:

Quickserve Machines:

hese easy-to-use machines allow you to pay your bills, refill your pre-paid services and buy pre-paid vouchers using your Credit and ATM cards. Just follow the simple Instructions on the touch screen. You’ll find Quickserve Machines at the following convenient locations.

You can get bill information, payment options & pay your bill. For more information, write HELP and send to 4554

Direct Debit

Direct Debit is a new facility that allows your bills to be paid automatically every month using your bank’s accounts direct debit facility.

All you have to do is fill out a form that authorises your bank to make payments at Batelco’s request. Once the bank has accepted your authorisation, your bill payment will automatically be credited to Batelco’s account from your Bank account.

This service is available to HSBC, Citibank, Ahli United Bank, National Bank of Bahrain, Bank of Bahrain and Kuwait  Bahrain Islamic Bank, Suadi Bank, Al Shamil Bank and Standard Chartered Bank account holders.

When Payment is Due
You must ensure the required amount reaches us by the due date shown on your bill. If an account is not paid by the due date, the service could be disconnected and you will be charged for reconnection.

Payment difficulties

If you are unable to pay your account in full by the due date, you should contact us immediately to make suitable alternative

Arrangements. We may:

• Defer the payment date for a short period for some or the entire amount due.
• Establish an arrangement for you to pay the account in installments.
• Provide additional assistance if you are in financial hardship.

Financial hardship

If you are experiencing genuine financial hardship you will be: Treated sensitively based upon your individual circumstances.

Payment by Installments

If you are experiencing difficulties paying your account you can request to clear your account by installments.We are not obliged to offer an installment plan if:

• In the past twelve months, you have had two installment plans cancelled due to non-payment.
• You have the capacity to pay your account without an installment plan.

Payment Plans

Where you are unable to repay your current account and any outstanding charges before your next account is due, you may be given the option of repaying the charges using an Installments plan or other payment alternatives.

This payment option will allow you to combine any outstanding charges plus your current usage charges into regular installments.

We will accept an initial payment of 50% of total charges and divide the balance into maximum two equal installments. Or into three equel installments of 33.3%.

During the period of the arrangement, we will provide the services with limitation (Outgoing Call barring or International Direct Dialling Barring) are significant, we will offer you options to ensure that the account is in balance at the end of the plan. These may include an adjusted installment amount.

Unpaid accounts

If your account remains unpaid and you have not made alternative arrangements with us by the due date, we may commence recovery action.

Recovery action may consist of either the disconnection of the service or legal action.

If legal or disconnection action is necessary, you will incur additional charges in relation to the legal action taken or the costs for the reconnection of service.

Entering into an agreed repayment plan and keeping to it will ensure that disconnection and/or legal action is avoided.

Disconnection of Service

If you have not paid your account in full by the due date, or made alternative arrangements with us, we may disconnect the service.

Disconnection of service will not occur unless:

• At least 18 days have elapsed since the bill date.
• You have been given at least four working days notice with voice message or SMS of our intention to restrict the service. For the next four days the International Direct dialling will be barred. Then all Outgoing Calls will be barred after four days. Disconnection of service will occur after 30 days of issuing the bill.
• If the service has been disconnected due to non-payment, we will restore the service as per following:
• Payment of amounts owed including the restoration fee, or Agreement to a suitable instalment plan.
• We will endeavour to restore your service within one working day if you meet the above conditions.

Legal Action