Red Box is now available with Mobile Broadband!

FAQs

• What is Mobile Broadband?
  It is high-speed wireless internet delivered over Batelco’s 5G network. It allows you to access the internet using a SIM-enabled device without needing a fixed line connection.
• What is the difference between 5G Home Internet and Internet on-the-go?
  5G Home Internet is designed for locations like homes or offices, offering strong coverage through a 5G router and mesh units.
  Internet on-the-go provides portable internet access using a MiFi device. ideal for day-to-day use outside the home, or setting up internet temporarily in different locations across Bahrain.
• My internet is slow. What can I do?

  You can subscribe through the following channels:

  • Batelco Mobile App
  • Batelco Website
  • Batelco Retail Shops
  • Batelco Sales WhatsApp
• What happens if I run out of data?

  You can purchase extra data add-ons directly through the Batelco app or website.

• My internet is slow. What can I do?
  1. Ensure your router or MiFi is in a location with an optimal signal.
  2. Restart your device.
  3. Use the Batelco app to check data usage or network status.
  4. Contact our support team for help.
• How do I manage my usage?

  Use the Batelco app to track your data usage, purchase add-ons, and manage subscriptions.

• What devices do I get with 5G Home Internet?

  You will receive a 5G home router and 3 Red Box WiFi extenders for wider coverage.

• Can I install the 5G router by myself?

  Yes! The router is plug-and-play. For optimal mesh coverage, follow our setup guide or contact support for assistance. .

• What is a MiFi device?

  A MiFi is a portable wireless device. By inserting your Batelco SIM, you can connect multiple devices such as laptops, phones, and tablets to the internet anywhere internet coverage is available.