Manama, Bahrain: Batelco by Beyon has signed a strategic partnership with Infobip, a global leader in cloud communications during GITEX Global 2025, one of the world’s largest technology events taking place in Dubai until 17 October.

Through this partnership, Batelco will launch an Omni-Channel platform powered by Infobip, a Communications Platform-as-a-Service (CPaaS) solution designed to empower businesses, particularly in the SME, banking and finance sectors to change the way they connect with customers.

This dynamic multi-channel communication platform enables businesses to engage with their customers seamlessly across multiple touchpoints, including SMS, WhatsApp, email, voice, in-app messaging, and more, all through a secure and unified interface.

With its advanced API capabilities, the platform integrates easily into existing business systems, providing real-time analytics, custom automation, and enhanced operational efficiency. This empowers businesses to adapt strategies, scale communication, deliver personalized customer experiences, and maintain robust data security and full regulatory compliance while delivering exceptional customer experiences.

 The new platform intelligently selects the most efficient communication route for each interaction and ensures secure and reliable message delivery. This guarantees fast, consistent, and effective message delivery, helping businesses enhance engagement, strengthen relationships, and build lasting customer trust.

Commenting on the partnership, Abdulla Danesh, General Manager Enterprise at Batelco said: “Our partnership with Infobip marks a significant step forward in Batelco’s commitment to supporting the digital transformation journey of businesses in Bahrain and the region. By introducing an Omni-Channel platform, we’re providing organizations with a future-ready communication platform that enables them to connect with their customers more effectively, securely, and intelligently than ever before.”

“Batelco is committed to equipping Bahraini enterprises with the fastest and most reliable digital communication tools available,” he added.

Matija Razem, Chief Commercial Telecom Officer at Infobip said: “We are proud to join forces with Batelco by Beyon to empower Bahraini enterprises to achieve new heights of digital performance through our AI-powered, omnichannel solutions.  Our platform delivers seamless integration, intelligent automation, and secure delivery at scale, giving businesses the agility to respond to customer needs in real-time and deliver meaningful, personalized experiences across every channel.”

This partnership embodies the shared dedication of Batelco and Infobip in supporting local businesses and organizations to achieve digital excellence and maintain a competitive edge amid a rapidly evolving digital landscape.