3 Data we collect
3.1 Information requested and collected by us
As part of our legitimate business use, and for the purpose of providing our services, we must and do collect and process the following categories of personal data about our past, existing and prospective customers:
||Indicative data elements (not an exhaustive list)
||CPR, Passport etc.
||Email, phone number (mobile and fixed), etc.
||Bank details, debit and credit card information
||For example, any service terms and conditions and/or application forms you conclude between yourself and Batelco
||We collect, store and process traffic customer data as part of providing customers with connectivity. This includes numbers called, the time and duration of calls, websites visited, and how data is used. Your precise location when accessing data is collected where you use the Global Positioning System (GPS) or your less precise location can be identified through the various mobile phone masts and Wi-Fi hotspots to which you connect. Your IP address is also collected and so are details of your geographic address (post code or name of street, town or city, etc.).
|Cookies, log files and web beacons
|CCTV (in Batelco premises and retail shops)
||When you visit our premises or any of our retail shops, we may also collect information about you on CCTV as part of our security and crime prevention measures.
|Live chat records
||Your contact with us via Live Chat.
||For example, the subscription services you use or other details related to your account.
Personal data collected and processed by us is restricted to the minimum information that we require in order to provide services to our customers, or to comply with any regulatory provisions or directions as may apply. Not having this information could result in our inability to provide the services requested by our customers or could affect the quality of those services.
Aggregated data may include internet usage, pages visited, time spent, and categories of websites you have browsed on your mobile, device or PC. This data is used by us to analyse and improve the quality of our services to you.
3.2 Information that you provide voluntarily
We collect personal data that you provide voluntarily through our website: for example, when completing online forms to contact us, subscribing to a newsletter, using one of our online benchmark tools, subscribing to receive marketing communications from us, participating in surveys or registering for events that we are organising. Personal data we collect may include:
- Job title, level, job function or role
- Company or organisation
- Company data
- Contact information, including email address and telephone numbers
- Demographic information, such as industry, country, preferences and interests
- Other information relevant to client surveys or similar research
- Information pertinent to fulfilling our services to you
- Any other personal data that you voluntarily provide to us.
We do not intentionally collect sensitive personal data.
Information provided by you on behalf of a wholly or partially incompetent data owner shall be considered within the limits of the law if you are the legal guardian, executor or custodian.
3.3 Information that we collect automatically
When you visit our websites and web applications, we collect certain personal data automatically from your device such as:
- Your IP addresses
- Device type
- Unique device identification number (such as MAC address)
- Browser type, broad geographic location (on a country or city level)
- Other technical information.
We also collect information about how your device has interacted with our site, including webpages accessed and links clicked. Collecting this information enables us to better understand visitors who come to our website, such as where they come from and what content on our website is of interest to them. We use this information for internal analytics and to improve the quality and relevance of our website for our visitors.
Please note that Batelco is not responsible for any personal data that may be collected and processed by any third party (i.e. any party other than Batelco) as a result of any person accessing any third party plugin or website though Batelco’s website.
3.4 Information Collected Through Surveys
Surveys are conducted by us or on our behalf by third parties. You will voluntarily provide us with Personal Data when participating in and completing a survey (“Survey”). Where you choose not to participate in a Survey, you may not qualify for certain rewards or benefits. Upon completion of a Survey, we may use the information provided by you and other consumers to analyze consumer preferences and contact you to enhance your experience with us.
Following your feedback, we may contact you to verify the accuracy of a Survey, to verbally deliver a Survey, to provide customer service, or to award benefits earned as a consequence of completing a Survey.
Third parties collecting personal data on our behalf will have undertaken, in advance and in writing, to maintain the confidentiality, integrity and security of the personal data provided by you, in accordance with applicable laws. Such third parties may also use the personal data provided by you, upon completion of a Survey, for purposes described in their privacy policies. You may discontinue participating in Surveys at any time.