One Plan.

FAQs

• Who is eligible to subscribe to One Plan?

  All customers are eligible to subscribe to or upgrade to One Plan.

• What is the contract duration for these plans?

  All plans come with a 24-month contract.

• What device discount is available with One Plan Plus and One Plan Max?

  One Plan Plus (BD66) includes a device discount of up to BD200, while One Plan Max (BD77) includes a device discount of up to BD300. If the selected device costs more than the available discount, the remaining amount can be paid in installments on the Primary line.

• Are device installments available with One Plan, One Plan Plus, and One Plan Max?

  Yes. Eligible devices can be purchased in installments on the additional lines included within the plan.

• When are customers eligible for a device discount?

  Customers are eligible for the applicable device discount during the 24-month contract period, subject to eligibility criteria.

• Can an existing Fiber line be added to One Plan?

  Yes. New and existing Fiber lines can be added to One Plan, One Plan Plus, or One Plan Max, regardless of the current Fiber speed or contract status.

• Can the Fiber plan be upgraded to a higher speed?

  Yes. Fiber plans included with One Plan Plus (BD66) and One Plan Max (BD77) can be upgraded to higher speeds for an additional monthly fee.

• Can a device be purchased in installments on the Fiber line?

  Yes. Eligible devices can be purchased in installments on the Fiber line included within One Plan.

• Which devices are eligible for the One Plan Plus and One Plan Max device discount?

  The applicable device discount can be used towards a range of eligible devices, including smartphones, laptops, TVs, gaming devices, cameras, and Smart Home devices, subject to the applicable plan and device eligibility criteria.

• Who can manage the additional lines under One Plan?

  The Primary account holder can manage eligible additional lines linked to One Plan through the Batelco App or at a Batelco Retail Shop.

• Can the Primary account holder set individual usage limits for each additional line?

  Yes. The Primary account holder can set different usage limits for each eligible additional line based on individual needs.

• What usage can the Primary account holder manage for additional lines?

  The Primary account holder can manage limits for Local Minutes, IDD Minutes, Roaming Minutes, Local Data, and Roaming Data for eligible additional lines.

• What happens when an additional line reaches its set usage limit?

  Once the assigned limit is reached, usage of the applicable service will be restricted according to the limit set by the Primary account holder.

• Can the Primary account holder restrict a service for an additional line?

  Yes. The Primary account holder can enable or restrict eligible services for individual additional lines using the available controls.

• Can the Primary account holder view the usage of additional lines?

  Yes. The Primary account holder can view the usage of eligible additional lines through the Batelco App, providing greater visibility and control in one place.

• Can the Primary account holder rename the lines under One Plan?

  Yes. The Primary account holder can assign a name or alias to each linked line, making it easier to identify and manage individual lines.

• Does setting a usage limit change the total One Plan allowance?

  No. Setting a usage limit only controls how much of the available allowance an individual line can use. It does not increase or change the total allowance included with the plan.

• What happens when the One Plan contract expires?

  If the One Plan contract is not renewed, the plan will automatically move to the applicable non-contracted One Plan option at the same monthly rental with reduced benefits. Certain benefits available with the contracted plan, including applicable roaming benefits and device discount eligibility, will no longer apply.