FAQs

• What is Protect+ with AppleCare Services?​

  Protect+ provides protection and support for eligible Apple products, including accidental damage protection, global Apple repairs, battery coverage and access to Apple experts.​

• Which Apple products are eligible?​

  Protect+ is available for selected iPhone, iPad, Apple Watch, AirPods and Mac products.​

• What is the eligibility for Protect+ with AppleCare Services?​

  It is available for new eligible devices, including those purchased outside Batelco, within 24 hours of purchase.​

• Does it cover accidental damage?​

  Protect+ offers a 2-year plan for iPhone, iPad, Apple Watch and AirPods, and a 3-year plan for MacBook, iMac, Mac mini, Mac Studio and Mac Pro. ​

• How long does the coverage last?​

  Yes. Protect+ includes unlimited incidents of accidental damage protection. ​

• Is battery replacement included?​

  Yes. Your battery can be replaced if it holds less than 80% capacity. ​

• Where can I get my Apple product repaired?​

  Repairs are available at Apple Stores or service providers around the world. ​

• Are there any excess fees?​

  No. Protect+ has no excess fees. Bahrain Bento (1)​

• Are accessories covered?​

  All in-box accessories are covered. Magic Keyboard and Apple Pencil for iPad are also included. ​

• How can I contact Apple Support about a repair?

  Use support.apple.com, the Apple Support app, or call 800100356.

• Where can I get my device repaired in Bahrain?

  The Apple Authorized Service Provider in the kingdom of Bahrain as per below locations:

  • iWorld, The Avenues Mall: Shop 46, Gate 3, Avenues Mall, Manama
  • iWorld, Bahrain City Centre: Shop 26, City Centre, Road 4650, Block 346, Building 2758, Manama
  • iMachines, Salmabad: Shops 7 and 8, Building 827, Road 1213, Block 712, Salmabad
• Who assesses my device and confirms whether it is covered?

  An Apple Authorized Service Provider assesses the device and checks its coverage before carrying out service.

• Can I bring a claim directly to Batelco?

  No, customers need to contact Apple Support for repair requests. Apple Support will guide the customer to an authorized service provider.

• Why might Protect+ be useful if I’m careful with my device?

  Accidents can happen even when you are careful. Protect+ is designed to help with unexpected accidental damage and mechanical breakdowns during the plan term.

• Is Protect+ useful for customers with children or an active lifestyle?

  It may be useful for customers who face a higher risk of accidental drops or spills, including people who are often on the move or have children at home. Consider your needs and the plan terms before purchasing.

• What is the price of Protect+?

  Protect+ can be paid as cash or in 24 monthly installments. Prices for iPhone are:

  • iPhone 17e: BHD 75 cash or BHD 3.125 per month for 24 months
  • iPhone 17: BHD 86 cash or BHD 3.583 per month for 24 months
  • iPhone 17 Pro, iPhone 17 Pro Max, and iPhone Air: BHD 119 cash or BHD 4.958 per month for 24 months
  • iPhone 18 Pro and iPhone 18 Pro Max: BHD 133 cash or BHD 5.542 per month for 24 months